American Express is a global services company that provides customers with access to products, insights and experiences that enrich lives and build business success. Our principal products and services are charge and credit card products and travel-related services offered to consumers and businesses around the world. Learn more at https://americanexpress.com, and learn more about Technology at American Express at https://americanexpress.io.
Why join us?
Global Reach — Founded in 1850 as a freight-forwarding company, American Express has a long history of providing innovative products and services for our customers. Today, we are a global company with many lines of business, serving such diverse customer groups as consumers, small businesses, midsized companies and large corporations. Our technology-driven solutions are used by millions of customers around the world.
Business Success — We are a Fortune 100 company that booked $1.1 trillion in billed business last year. We realized $33.4 billion in total revenue and $2.7 billion in net income, and we have $181 billion in total assets. Our brand has consistently been rated one of the most valuable brands in the world.
Innovation — Our vision is to provide the world's best customer experience every day. We strive to become an essential part of our customers' digital lives by bringing continuous innovation to our existing offerings, while developing new products and services to meet the emerging needs of our customers. We do that leveraging such technologies as big data, AI/machine learning, blockchain and robotics.
Engineering at American Express
Our engineering team works side-by-side with our product colleagues to deliver solutions for our customers. We employ modern software development practices and tools, using long-range strategic plans and product roadmaps to inform our sprints and product backlogs. We encourage open source contributions, and we've created an
inner source environment to promote the sharing of code internally in support of our technology solutions.
- Make American Express an essential part of our customers' digital lives, engaging them wherever they are, whenever they choose, using whatever channel or device they prefer.
- Create the most seamless and secure digital experience for customers.
- Support the ongoing growth of the company in the face of intense competition, a shifting regulatory environment and disruptive technological change; contribute to the company's ability to manage our expense base and optimize investments; and operate as an increasingly agile organization that leverages cutting-edge technologies.
Blockchain — American Express® FX International Payments in 2017 introduced blockchain-enabled, business-to-business cross-border payments, a first for the financial services industry. The partnership with Ripple and Santander UK made blockchain payments commercially available, reducing the time and cost of settlement, while maintaining the security of the transaction data. Compared with traditional payment processes, blockchain-enabled payments improve international transactions by simplifying connections with intermediaries and providing immediate end-to-end visibility into the transaction status and cost.
American Express in 2018 also introduced one of the first applications of blockchain technology for a large U.S.-based financial services loyalty program. Leveraging the Hyperledger Fabric framework, the capability allows merchants to create tailored offers involving Membership Rewards® points on their own platforms, thereby deepening engagement with and rewarding customers.
Artificial Intelligence — Consumer Prospect Acquisition is a machine learning-enabled process that is significantly improving the customer experience by helping to more accurately predict what card products and offers will best meet the needs of prospective customers visiting the American Express website. We've automated online product comparison and selection, helping prospective customers to more quickly select the card product that best suits their needs. The capability currently handles more than 90 million inquiries per year, and about 250,000 requests daily around the world.
Similarly, Amex Chatbot supports customers who seek assistance using our web and mobile platforms. It is improving the customer experience by providing self-service solutions that consistently receive high customer-satisfaction ratings (4.5 out of 5). And when these inquiries must be handled in person, the customer's online history helps ensure a seamless bot-to-human transition and allows our Customer Care Professionals to more quickly assess and resolve the situation.
Amex Bot for Facebook Messenger and the Amex Skill for Alexa (on Amazon digital assistants) are two other chatbot-enabled offerings that are giving us platforms for extending our servicing technology with customers.
Robotics — Back-Office Card Processing is an example of a process that is employing robotics and data automation to significantly improve the customer experience by enabling our Customer Care Professionals to more quickly assist Card Members who are ready to trade up (or trade down) to a product that is better suited to their continually changing needs and requirements. We have automated much of the process that previously required numerous manual steps and hundreds of touchpoints and checks across multiple applications. The automated process now only requires three steps and has resulted in an efficiency improvement of 600%.
Working at American Express
Since its inception, American Express' success has been defined by its ability to innovate, evolve, disrupt, and take risks. What has remained constant throughout this history of transformation is our dedication to our customers, to our employees and to the values on which American Express was built: integrity, quality, respect and community.
Our open, creative, and collaborative culture is a big part of why we regularly win best workplace awards all over the world. These include Fortune's 100 Best Companies to Work For and World's Most Admired Companies; Forbes' annual ranking of America's Best Employers; and AnitaB.org's list of the Top Companies for Women Technologists.
World-class benefits and programs help our people to balance their professional and personal lives, while continuing to develop their skills and grow in their careers. These include enhanced leave policies for new parents (both moms and dads) welcoming a child through birth, adoption or surrogacy; tuition reimbursement; scholarships for employees' children; Reward Blue recognition program; American Express Leadership Academy development program; technical training; diversity networks; communities of technical practice; Healthy Living wellness and fitness program; Healthy Minds program; Smart Saving program; and Serve2Gether, Give2Gether and Green2Gether social engagement programs.
Work from Home
Communities of Technical Practice, Diversity Networks, Tuition Reimbursement, Scholarships for Employees' Children
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