- New York, NY, United States
You Lead the Way. We’ve Got Your Back.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
The Amex in a Box engineering group is building technology to rapidly deploy the software that supports our issuing business. Our goal is to be able to stand up a new instance of “Amex as a service” in hours, not quarters, so that the company can move quickly to seize market opportunities and implement strategic priorities.
We’re hiring an experienced software engineer and architect with outstanding technical and leadership skills to define the key elements of our architecture and work across the breadth of the Amex technology organization to integrate critical software systems into our offering. In this role you will share responsibility with the rest of our group’s leadership for building a high-performing team, delivering on our product roadmap, and ensuring the right levels of availability, performance, security, and usability.
Some of the problems we'll work on include:
How to set up the infrastructure and install the software for hundreds of applications at once
How to operate and evolve a set of global services with compute and data partitioned across geographically distributed data centers
How to modularize our architecture so that we can flexibly plug in market-specific capabilities like payment processing and credit reporting on a global scale
As our architect, you will:
Collaborate with Enterprise Architecture to define, document, and teach the technical patterns and characteristics that Amex software systems must implement to work together as an integrated whole
Consult with Amex platform engineering teams to incorporate our product integration requirements into their roadmaps
Partner with Developer Experience and the various technology standard owners to harmonize our product architecture decisions with company standards
Evaluate commercial and open source offerings and make build-or-buy recommendations that further our technical strategy
Scrutinize and reason clearly about the technology and architecture choices we make in building our products, in many cases making key decisions yourself
Mentor our team members and delegate projects that develop their skills
As an individual contributor, you won’t have any direct reports, but you will contribute to the growth and development of every engineer in our organization. You will report to the Vice President of Engineering for Amex in a Box.
In this position, you may choose to work either fully virtually or in a hybrid configuration, coming into a technology campus regularly but infrequently (approximately 2 days out of every 2 weeks). Our teams will be distributed across the US and UK, and we expect every member of the organization to maintain 4 hours overlap with the US Eastern Time zone during a normal working day.
We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e., 2 doses for Moderna/Pfizer and 1 dose for J&J) and, for medically eligible* colleagues, a booster shot, in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.
*Booster eligibility: The CDC has established guidelines for when adults are eligible to receive booster shots depending on when they completed their initial vaccine series (currently five months after the Pfizer-BioNTech and Moderna vaccines, and two months after the J&J Vaccine). If you have completed your primary vaccine series but have not yet reached your booster eligibility date, you will be able to come into the office; however, you will need to complete your booster within 30 days of becoming eligible to continue coming in and participating in company-sponsored in-person events.
You have a strong technical background, including several years of experience in system design, software architecture, and API design
You have been a Senior or Staff Architect or Engineer
You can make complex technical concepts easy to understand in written, verbal, and pictorial forms
You deeply understand cloud-native infrastructure software patterns and tools like Docker and Kubernetes. It is a plus if you have experience designing system architectures for a public cloud environment
You listen well and internalize the best ideas from around the organization while also setting a vision that others are excited to get behind
You work well cross-functionally, and your colleagues at all levels and across all teams trust you
You are comfortable in an environment of uncertainty, ambiguity, and change. Experience in the hectic, all-hands-on-deck environment of an early-stage software startup will earn you bonus points!
Technologies we use at Amex include:
React in the browser
Code lives in GitHub Enterprise and flows to production through a CI/CD pipeline built on GitHub Actions
Code runs in Kubernetes-managed Docker containers hosted in a mix of private and public clouds
Other key tech includes GraphQL, gRPC, Kafka, Postgres, Couchbase, Cassandra, Elasticsearch, Redis, OpenTracing, Jaeger, Prometheus, and Grafana
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.
About American Express
American Express is a global services company that provides customers with access to products, insights and experiences that enrich lives and build business success. Our principal products and services are charge and credit card products and travel-related services offered to consumers and businesses around the world. Learn more at https://americanexpress.com, and learn more about Technology at American Express at https://americanexpress.io.
Since its inception, American Express' success has been defined by its ability to innovate, evolve, disrupt, and take risks. What has remained constant throughout this history of transformation is our dedication to our customers, to our employees and to the values on which American Express was built: integrity, quality, respect and community.
Our open, creative, and collaborative culture is a big part of why we regularly win best workplace awards all over the world. These include Fortune's 100 Best Companies to Work For and World's Most Admired Companies; Forbes' annual ranking of America's Best Employers; and AnitaB.org's list of the Top Companies for Women Technologists.
World-class benefits and programs help our people to balance their professional and personal lives, while continuing to develop their skills and grow in their careers. These include enhanced leave policies for new parents (both moms and dads) welcoming a child through birth, adoption or surrogacy; tuition reimbursement; scholarships for employees' children; Reward Blue recognition program; American Express Leadership Academy development program; technical training; diversity networks; communities of technical practice; Healthy Living wellness and fitness program; Healthy Minds program; Smart Saving program; and Serve2Gether, Give2Gether and Green2Gether social engagement programs.
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