AptEdge.io

Supercharging Customer Support teams to work faster, cut escalations, and provide a better customer experience

11 - 25 employees

< 10 engineers

$2m - $5m funding

Pre-series a

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We turn support teams from reactive to proactive, reducing ticket resolution time, escalations, and customer churn. Today, as tickets arrive, agents must spend time identifying the issue and searching for solutions across multiple knowledge sources before responding. This leads to lower CSAT, higher escalations and reduced morale across your support team. With AptEdge, Support teams augment their workflow in minutes using A.I. to automate related ticket grouping and customer response. Furthermore, AptEdge analyzes past tickets, knowledge articles, and current bugs to find solutions in real time, supercharging Frontline teams inside their ticketing system. In addition, our powerful Analytics allows for a multi-dimensional, performance driven view across your tickets/customers. Analytics can also highlight customers who are likely to escalate and allows your team to take action proactively. In summary, our customers see a higher efficiency per agent, while improving customer satisfaction & retention as they scale.

Why join us?

Validated our product idea, problem, and approach with over 50 companies.
High conviction from Investors. Closed our Seed funding in 4 weeks after starting the company
We’re analyzing large volumes of customer data to extract insights that help companies build better products and reduce the pain of customer escalations. We’re focused on hard problems in areas such as distributed systems, machine learning, and user experience for the B2B SaaS market.
High bar on team culture. We work with a sense of autonomy, empathy, and encourage experimentation with new ideas.

Engineering at AptEdge.io

Engineering team and processes

We have 1 week sprints and ship / deploy often.

Tech stack

React

Python

Kubernetes

Java

TypeScript

Working at AptEdge.io

Culture if very important to us. We created the following values & tenants for the company in our 1st month:

Be Respectful - We love discussions but value people’s time spent in meetings Be Honest - We prefer to directly address concerns impacting the company or your work Be Kind - We love nice people but kindness requires honesty (being nice can potentially mask issues that can snowball; kindly justify disagreements) Be Humble - “We” work and win as a team Be Empathetic - We always learn more from each other Be Hungry - We’re here to build an industry impactful company Be Happy - We are excited about our culture, mission, and journey ahead Be Autonomous - We have strong agency in the work we do

Perks & benefits