A modern workforce management platform built for rapidly scaling support teams. We help forecast demand, build and manage team schedules, and uncover insights to improve operations. We work with amazing companies that treat support as a fundamental lever in their businesses including GoFundMe, Harry's, Slack, and Stripe.
Customer support and, more generally, operations (things like underwriting, back-office, etc) keep companies running on a day-to-day basis. In particular, these involve logistical problems that require some amount of domain expertise to fully appreciate and understand. If you like solving
unsexyproblems in overlooked areas (subject-matter-wise and geography-wise), you'll be right at home with our team.
Our team has a depth and breadth of experience across business, sales, engineering and product. Among other things we've: run business functions within fast-growing startups (e.g. Stripe), built household-name software (at e.g. Asana, Google, and Stripe), and contributed to major open source projects (e.g. Ruby on Rails).
We're well capitalized, having raised a to-be-announced seed round of $3.1m from top investors. We also have a number of marquee paid customers that we're building around, including Casper, GoFundMe, Slack, and Stripe. It's still very early days, but we've see lots of signs that there's a big problem to be solved.
Our engineering team is fundamentally focused on shipping code that solves customers' problems. We deeply involve users in our product planning and, correspondingly, engineers participate in all stages of customer development from sales to support.
Some processes: - We (the engineering team) visit our users. We've travelled around the world to places like London, Kiev, Kuala Lumpur as well as state-side to places like Cincinnati, Salt Lake City, and San Diego.
Frontend We're rewriting our calendar component, which was previously built off a heavyweight visualization library, to facilitate a better experience for managing and viewing schedules. The new component will, among other things, efficiently handle a large number of events, allow drag-and-drop and other GCal-esque conveniences, and support zooming in and out by time scale.
Backend We have a mission-critical webhook integration that allows end-users to send us anonymized ticket event data. Our endpoint needs to be highly available—too many dropped events can cause webhook publishers to be disabled automatically. We're building a queue / consumer-based system where downstream breakages won't prevent a successful response and unprocessed events can be easily replayed.
Machine Learning The industry standard for calculating staffing requirements relies on a hundred-year-old formula called Erlang-C. Though quite elegant, it is only tied to real-world data through a handful of parameters. We're building a machine-learning based add-on to ensure its predictions can be compared to and tuned against operationally important metrics like response time, service level, and utilization.
You’ll be a great fit at Assembled if:
- You have a strong sense of ownership and take pride in your work
- You’re resourceful and can drive to results in a highly uncertain environment
- You have a growth mindset and are intellectually curious
We care a lot about the success of Assembled, but we don’t measure this in terms of weekly hours work (although we do burn the midnight oil when we need to!). We strongly believe Assembled can have outsized success, while giving teammates space to take care of themselves along the way.
All furry friends welcome!
We like to travel as a team to build relationships with our early users.
Provider - Anthem BlueCross Plan - Gold Select PPO 500/20%/6500
Every quarter, we pick a place to retreat for team building and Assembled falafel-ing.
We think its important to develop team chemistry by working together a few days a week, but also believe folks can be productive taking a reasonable amount of time to work from home or from coffee shops/roof tops/dog parks (John's favorite).
$150 / month wellness credit
$35 / month Imperfect Produce or Community Supported Agriculture (CSA) subscription
$150 / month Uber or Lyft credit.
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