Denmark - CSM

Copenhagen, 84, Denmark


Role Location

  • Copenhagen, 84, Denmark


101 - 250 people


Copenhagen, Capital Region, Denmark

Tech Stack

  • React
  • JavaScript
  • PHP
  • C#
  • Swift
  • Azure Cloud
  • AWS
  • SQL Server
  • PowerShell
  • Python
  • Laravel
  • Angular

Role Description

Manage a portfolio of life science customers and their onboarding and post deployment. Engage with key customer stakeholders to understand business and technical goals. Help drive early adoption, setting KPIs and success metrics for ROI. When needed design training materials to support customers. Deliver engaging training and workshops to ensure adoption Proactively work with customers to provide guidance and best practices and avoid any adoption blockers. Support Pre-sales and Sales in scoping projects and building demo environments Develop, maintain and present status reports to customers on regular meetings. Develop and own effective project plans using task management tools. Report back to management on project status. Own and drive customer issues resolution through own subject matter expertise and partnerships with Support, Product Management, and Engineering. Engage with Product Management to influence product direction according to the needs of your customers. Prepared for travelling and off-business hours work when necessary Preferred Qualifications

Ideally a Bachelor in Computer Science, MIS, or other technology focused subjects High level understanding of Javascript, HTML5, Web Services, etc Microsoft Office Suite / Google Suite, Salesforce, etc Familiarity with JIRA / Confluence, MS Teams/Asana or other related solutions General familiarity or STRONG desire to become an expert in sales enablement.

Who You Are

2-3 years+ managing customer onboardings. 2 years+ in Consulting, Customer Success, or Professional Services Strong problem solving skills and ability to manage conflicting priorities. Familiarity with Agile/Scrum methodology. Prior experience in the Life Sciences Industry is a plus. Excited to work and contribute within a small setup Keen to learn, improve and stretch your own knowledge, skills and behaviours. Possesses amazing work ethic. Great written, oral and interpersonal skills English fluency (additional languages a plus) Strong analytical understanding Excellence in time management, task prioritization, and evaluation of situational urgency Well-organized, self-motivated and able to work independently with minimal direction Be comfortable with change, particularly supporting an evolving product Suite

About Bigtincan

We modernise the way teams work by delivering just-in-time sales enablement solutions to sellers, service teams, and marketers.

Since our inception in 2011, Bigtincan has grown into a global industry leader headquartered in Waltham, Massachusetts with offices in Glasgow and Sydney, Australia. We’ve partnered with Apple, AT&T, and other technology leaders and are used by the largest, most successful companies in the world such as Exxon, Titleist, Guess Jeans, and Amazon, to accelerate their sales and marketing initiatives. Our award-winning platform is recognised by Gartner as the only solution in their Sales Engagement Platform category to meet all of their feature requirements.

Bigtincan Hub provides sellers with the intelligence and insights to optimize content for the entire buyer journey and unlock big gains at every touchpoint. Mobile-first design and automated push content delivery ensure sellers always have the most relevant, updated, and compliant sales enablement resources at their fingertips — on or offline.

Company Culture

As part of the Bigtincan family you will be trusted and supported to achieve your career aspirations as we enable you to grow into your very best self. You will work amongst a motivated group of people in collaboration with each other, who work together to find a way to deliver better opportunities and results for our customers. We believe in true flexibility - we don't watch the clock, we care about our team mates and hold ourselves accountable to maintaining an ambitious, warm and diverse culture.

Bigtincan is an equal opportunity employer and we value diversity in all forms. We do not discriminate based on race, religion, colour, national origin, gender identity and expression, sexual orientation, age, marital status, veteran status, or disability status.

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