Application Product Support Engineer

Remote • $90k - $110k


Role Location

  • Remote


$90k - $110k


101 - 250 people


260 Charles St Ste 101
Waltham, MA, 02453, US

Tech Stack

  • React
  • JavaScript
  • PHP
  • C#
  • Swift
  • Azure Cloud
  • AWS
  • SQL Server
  • PowerShell
  • Python
  • Laravel
  • Angular

Role Description

Ability to take ownership of technical issues, and working with our Development group to resolve more advanced issues when necessary. Resolving escalated customer complaints without the need intervention Document troubleshooting and problem resolution steps Participation in providing training to customers as required Excellent verbal and written skills, comfortable interacting with customers of all abilities. Ability to develop and interpret technical documentation and learn new platforms and technologies as needed Ability to work independently and as part of a team Facilitate collaborative sessions with customers to resolve customer issues or conduct product training. Conduct routine product testing and proactively identify product issues and report to engineering. Thrive in a fast paced, evolving, and rapidly growing business environment.

Desired Qualifications :

3+ years experience with demonstrated success in technology, applications and customer-facing solutions support Familiarity with client-side JavaScript and HTML5 Strong understanding of IP networking and network security. Experienced in handling issues around Salesforce and other CRM integrations, APIs, and Single Sign On Familiarity with email deliverability (SPF / DKIM / SMTP), Outlook and Gmail plugin architecture Technical knowledge of mobility technologies (MDM, LTE, WiFi) Ability to work effectively as part of a geographically dispersed, virtual team. Proven ability to transfer knowledge to others. Work well with a variety of other personnel and consultants. Ability to adapt to a rapidly changing industry and work environment. Excellent organizational skills which provide the ability to manage multiple projects simultaneously.

About Bigtincan

We modernise the way teams work by delivering just-in-time sales enablement solutions to sellers, service teams, and marketers.

Since our inception in 2011, Bigtincan has grown into a global industry leader headquartered in Waltham, Massachusetts with offices in Glasgow and Sydney, Australia. We’ve partnered with Apple, AT&T, and other technology leaders and are used by the largest, most successful companies in the world such as Exxon, Titleist, Guess Jeans, and Amazon, to accelerate their sales and marketing initiatives. Our award-winning platform is recognised by Gartner as the only solution in their Sales Engagement Platform category to meet all of their feature requirements.

Bigtincan Hub provides sellers with the intelligence and insights to optimize content for the entire buyer journey and unlock big gains at every touchpoint. Mobile-first design and automated push content delivery ensure sellers always have the most relevant, updated, and compliant sales enablement resources at their fingertips — on or offline.

Company Culture

As part of the Bigtincan family you will be trusted and supported to achieve your career aspirations as we enable you to grow into your very best self. You will work amongst a motivated group of people in collaboration with each other, who work together to find a way to deliver better opportunities and results for our customers. We believe in true flexibility - we don't watch the clock, we care about our team mates and hold ourselves accountable to maintaining an ambitious, warm and diverse culture.

Bigtincan is an equal opportunity employer and we value diversity in all forms. We do not discriminate based on race, religion, colour, national origin, gender identity and expression, sexual orientation, age, marital status, veteran status, or disability status.

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