Catalyst Software

Customer success platform built with data analytics and machine learning

< 10 employees

< 10 engineers

$2m - $5m funding

Pre-series a

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We're building a customer management platform that pairs data analytics and ML to help account managers and customer success managers be more effective at their jobs. We help companies: reduce churn, up-sell, and improve customer happiness. We believe that if you make sure your customers are happy, they become your best salespeople.

Why join us?

We have the potential to capture a huge market — Currently, the #1 player in this space is Gainsight, which is valued at close to $600 million after only 5 years. But they're known for having a horrible product experience, which means there's a great opportunity to offer a far better product that focuses on intuitive UI.
We're a de-risked early startup — Not only are we well-funded by all-star investors, we've built this product before for companies with millions of customers. We have deep domain expertise in the customer success space.

Engineering at Catalyst Software

Technical Challenges

Integrating with a lot of different systems. In order for us to be successful, we need customer data: in Salesforce, Zendesk, Mixpanel, Redshift, and etc
We're competing against many different companies; building very big systems that significantly increase our total addressable market.
As a still young company, we need engineers who can come in on the ground floor, hustle as hard as the founding team, and enjoy the journey of building something great from scratch.

Tech stack

Ruby on Rails

PostgreSQL

Heroku

Vue.js

Sidekiq