Director of Operations

Remote • $120k - $140k




Role Location

  • Remote


$120k - $140k


11 - 25 people


201 West Main Street
Durham, NC, 27701, US

Tech Stack

  • JavaScript
  • TypeScript
  • PostgreSQL
  • Swift
  • Kotlin
  • React Native
  • Objective-C
  • Java
  • AWS

Role Description

Director of Operations

The Director of Operations oversees the organization’s ongoing operations and procedures. They are responsible for executing the vision and operationalizing the strategy of the CEO and overseeing the efficient functioning and growth of the business.

Responsibilities • Translate strategy into actionable OKRs and KPIs for performance and growth, helping implement organization-wide goal setting, performance management, and annual operating planning • Establish policies, plans, and procedures that promote company culture, vision, and objectives • Oversee company operations and employee productivity, ensuring team members thrive and organizational outcomes are met • Provide management to staff and leadership to the organization that aligns with the company’s business plan and overall strategic vision • Work with and influence other department heads to drive the company in the same direction towards the company's quarterly and annual goals • Ensure effective recruiting, onboarding, professional development, performance management, and retention • Analyze internal operations and identify areas of process enhancement • Maintain and build trusted relationships with key customers, clients, partners, and stakeholders • Directly oversee operations, HR, and accounting, and partner with the CEO on sales management to budget for sufficient investment capital to achieve growth targets over the near term • Aggressively manage capital investment and expenses to ensure the company achieves targets relative to growth and profitability • Monitor performance with tracking and establish performance-improvement measures as needed, and prepare detailed reports, both current and forecasting • Ensure regulatory compliance and adherence to company requirements Requirements • At least 5 years of experience as Director of Operations or other relevant role • Understanding of business functions such as HR, finance, and marketing • Demonstrable competency in strategic planning and business development • Working knowledge of data analysis and performance/operation metrics • Working knowledge of IT/Business infrastructure and MS Office • Outstanding organizational and leadership abilities • Excellent interpersonal skills • Aptitude in decision-making and problem-solving • BSc/BA in Business Administration or relevant field • Experience in a consulting or agency setting • Experience with software development lifecycles Preferred • MSc/MBA

About CrossComm

For nearly two decades, CrossComm has helped Fortune 500 companies, startups, research institutions and many others leverage the constantly-evolving landscape of technology to meet their software and business goals. At CrossComm, we strive to forge positive, lasting relationships with our clients. We develop web, mobile, and immersive apps.

Company Culture

We are welcoming, collaborative, and believe our strength lies in our diversity.

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