Delighted

Making every customer experience perfect

Remote, silicon valley

11 - 25 employees

< 10 engineers

Private funding

Exited (acquired)

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Delighted provides the fastest and easiest way to gather customer feedback and put it into the hands of those who can act on it. Using a single question and an open-ended comment box, Delighted helps companies align customers’ needs with business growth, measure the customer voice over time and keep customers coming back. 1,500+ organizations worldwide rely on Delighted to collect, analyze, and act on customer feedback.

Active Roles

Senior Software Engineer Silicon Valley, CA, United States or Remote

Staff Software Engineer Remote

Why join us?

You'll work with only senior engineers with 10+ years of experience.
You'll work in a small product-focussed team here at Delighted, but have the stability and backing of Qualtrics, the leader in enterprise experience management.
You'll work directly with the founders and founding engineers.

Engineering at Delighted

Engineering team and processes

We have a simple process based around 1 week sprints. Projects are worked on by small teams, usually 1 designer and 1 engineer. Slack and GitHub are the core tools we use to collaborate. The designer will lead the process initially and work on flows and screens. Everyone on the project is involved in feedback and once a final design is found we move to implementation. Engineers work on git branches and can share progress with the team via staging environments. Once the feature is tested and code reviewed we ship to production.

Technical Challenges

We send hundreds of millions of surveys and tracking their lifecycle (send, open, response etc.) is an interesting challenge that produces a lot of data. We use AWS Aurora as part of this system.
Customers provide us with key/value metadata when sending surveys, and we need to store and index that in such a way that they can filter and search feedback on those values. We have some interesting approaches for aggregating, normalizing and formatting this data in Redis.
Our JS web snippet is used on some very high traffic websites. We have to build it in a way that scales to a huge amount of traffic. We use some adaptive rate limiting strategies (both on the client and server) to help smooth traffic.

Projects you might work on

You would get to work on features that will be used by amazing brands right away. Check out some of our amazing customers at https://delighted.com/customers
You would get to architect our production infrastructure to scale automatically according to demand.
You would get to design and implement high performance backends for analytics and reporting features.

Tech stack

Ruby on Rails

React

AWS

MySQL

Elastic Search

Redis

JavaScript

jQuery

CoffeeScript

CSS

HTML

Working at Delighted

We are a small design-driven team, focused on impeccable user experience. Simplicity, quality, and care inform our decisions and processes. We believe in a collaborative, feedback-rich design process, and feel that excellent experiences can only come from teams who care deeply.

Perks & benefits