Manufacturing Engineer - Customer Success

Los Angeles, CA, United States

First Resonance


Role Location

  • Los Angeles, CA, United States

Employees

26 - 50 people

Address

555 W 5 Th St Ofc 34041
Los Angeles, CA, 90013, US

Tech Stack

  • Python
  • Flask
  • AWS
  • React
  • Docker
  • PostgreSQL
  • TypeScript

Role Description

Join First Resonance as an Associate Manufacturing Success Engineer and disrupt the manufacturing industry with ION. This role will be critical to our customers in getting the best results possible, and the ideal candidate is someone that is thrilled by the opportunity to partner with next-gen manufacturing companies.

Customer success includes creating automated tools to promote user retention, gathering insights from customers, and cross functional partnership with sales, marketing, product, engineering and more. Ideal candidates are data-driven, curious, inquisitive, and committed to rapid learning and growth.

Responsibilities & Duties

  • Onboarding and engagement with business users, and understanding their priorities, workloads, and needs.
  • Engineering Engagement – Relentlessly champion and advocate driving product feedback, feature requests to address customer pain points and improve ION's resiliency.
  • Strategic Project Execution – Own project-level issues and actively drive them towards resolution whilst ensuring support and engineering readiness for key milestones.
  • Critical Problem Resolution – Drive fast mitigation of issues impacting critical workloads and provide timely communication.
  • Manage and contribute to our online knowledge base, and identify and report software bugs.
  • Collaborate with other teams to resolve customer issues.
  • Writing technical documentation, support articles and user training videos
  • Technical training of customers and partners as needed
  • Establish credibility, trust, and maintain a strong rapport with our customers

Qualifications & Skills

  • At least 2+ Years of experience related to manufacturing of autonomous vehicles, computer vision, robotics, etc.
  • Bachelor’s Degree related to Engineering, Computer Science, or Technology.
  • Competency with ERP, MES, and PLM systems. Experience with part BOMs, production workflows, and production jargon (takt, yield, throughput, issues, first article inspection, etc.)
  • Strong communication skills in both written and oral English language.
  • Ability to analyze data, think critically, and troubleshoot.
  • Ability to learn new software features and with minimal guidance.
  • Demonstrates a growth mindset, an eagerness to learn, and approaches change with optimism and resilience.
  • Curiosity to help solve manufacturing problems with modern software.
  • Willingness to travel to customers (Up to 25%).
  • Competency with SQL, GraphQL, and Python is a plus.
  • Understanding Agile, Scrum, and/or Kanban development methodologies.

Benefits & Perks

  • Health Insurance; medical, vision, dental, & life insurance
  • Unlimited PTO
  • Paid Parental Leave
  • Employee Compensation and Stock Option Plan
  • Team outings, group lunches, an open office, happy hours
  • Paid holidays, sick days
  • Flexible work schedule (Hybrid Available)
  • 401K (coming this Fall 2022)

First Resonance is an equal opportunity employer dedicated to building an inclusive and diverse workforce. 

JOIN THE TEAM AND INSPIRE THE WORK

First Resonance accelerates the speed and reliability of hardware development for companies manufacturing the next generation of hardware products. This includes electric airplanes, autonomous vehicles, robotics, and more. We are a group of software, hardware, and manufacturing engineers that are bringing the best of modern UX and data science to an industry that has been overly rigid in its innovation. We are removing the barriers preventing radical advancement by providing tools to manufacturing engineers and operators to move information more freely, collaborate with their teams more easily, and use the power of data to predict problems and provide insights that result in better hardware quality and delivery.

About First Resonance

We are building a Factory OS for next-generation hardware companies so that they can deliver hardware faster and more reliably.

Company Culture

WE ARE ALL OWNERS — including individual projects, features, and the customer experience. Because we are all engineers, and so are our users, we value tight feedback loops and building for technical people. Given that we are young, we are scrappy and constantly have to make good judgements about speed to implementing and ensuring we don't bring down a manufacturing line.

Interested in this role?
Skip straight to final-round interviews by applying through Triplebyte.