Technical Account Manager

East Bay, CA, United States, Los Angeles, CA, United States, New York, NY, United States, Remote, Seattle, WA, United States, San Francisco, CA, United States, Silicon Valley, CA, United States

FOSSA


Team

Product Team

Role Locations

  • East Bay, CA, United States
  • Los Angeles, CA, United States
  • New York, NY, United States
  • Remote
  • Seattle, WA, United States
  • San Francisco, CA, United States
  • Silicon Valley, CA, United States

Employees

51 - 100 people

Address

114 Sansome St Ste 210
San Francisco, CA, 94104-3835, US

Tech Stack

  • Node.js
  • React
  • Kubernetes
  • AWS
  • Go
  • Haskell

Role Description

Your Mission

As a member of the Technical Account Management team, you will be the voice of the customer at FOSSA. You will ensure that our customers are getting value from our products and that we consistently learn from positive and constructive customer feedback alike. Technical Account Managers at FOSSA will collaborate closely with members of other functions (e.g. Sales, Engineering, Product, Product Operations, Customer Support, etc.) to ensure the success of our customers.

In this role you will

Organize and lead regular sessions with users and stakeholders Drive renewals and upsells Provide product training and operate as a subject-matter expert in all things FOSSA Map out customer organizations and build lasting relationships with users and stakeholders Act as both the internal and external point of contact for assigned customers About you

2+ years of experience in an Account Management or Customer Success role 1+ years of experience working in a technical role (e.g. Software Engineer, Solutions Engineer, Support Engineer, Sales Engineer, etc.) OR 2+ years of experience working with a technical enterprise software product 1+ year of experience working with enterprise customers Strong organizational and project management skills Excellent verbal and written communication skills Bonus

Coding experience Experience working with developer tools Sales experience FOSSA is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

About FOSSA

We're building infrastructure to help engineering teams understand and manage their licensing dependencies and security vulnerabilities.

Company Culture

Our team is human. We recognize that even the best people make mistakes, and we deliberately foster a culture of psychological safety. We act in good faith, and we trust that our teammates act in good faith. We are open, transparent, and honest about all things. Internally, we talk openly about our financials, the state of our business, and our business and engineering decisions. We collaborate closely on hard engineering tasks. When we make mistakes or miss estimates, we own up to our actions and work together to become better engineers and teammates. We improve our team rather than blaming our team members.

Our team is scrappy. We don't let perfect be the enemy of done. We focus on iterating with customer feedback rather than getting everything right the first time. We prefer prototypes over speculation. We experiment with engineering and product strategies to help us build the best possible product. We experiment with our culture and processes to help us move as quickly and efficiently as we can.

Our team is deliberate. We use data and metrics to focus our engineering efforts on the areas of greatest impact. We make well thought-out trade-offs between delivery time, technical debt, and risk. We think hard about when to be customer-driven and when to follow our roadmap. We optimize for engineering impact on revenue. We build our engineering culture intentionally to help us meet these goals.

Interested in this role?
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