Product Operations Manager
- East Bay, CA, United States
- Los Angeles, CA, United States
- New York, NY, United States
- Seattle, WA, United States
- San Francisco, CA, United States
- Silicon Valley, CA, United States
Your Mission: As a Product Operations Manager on our team, you’ll work closely with internal and external stakeholders to implement the right product solutions for customers. This is an external facing role and you’ll spend a lot of time working directly with customers to clarify use cases and drive progress. From a technical perspective, in your day-to-day, you can expect to deploy FOSSA solutions directly into customer code repositories and build pipelines. This is a technical role so past software engineering or related experience is recommended. Succeeding in this role means you’ll have an outsized impact on the outcomes of our customer engagements.
If you are a Software Engineering and are looking to make the move over to Product Management, this may be the perfect role for you!
In this role you will: Derive clear product use cases from customer discussions Collaborate closely with Customer Success, Sales, Product, and Engineering to design the right solutions for customers Drive successful outcomes during customer onboarding and product deployments Manage resources and facilitate discussions between customers and internal teams
About you: Strong technical background (i.e. software engineering or related experience) recommended Experience working with technical users Project management or related experience Strong verbal and written communication
What You will Gain: Experience working directly with customers if you haven’t done so before Experience collaborating with other functions (Customer Success, Sales, Engineering, Product, Design, etc.) to design the right solution for customers Opportunity to apply your technical knowledge in customer environments Opportunity to engage in product discussions that benefit the customer product experience
We're building infrastructure to help engineering teams understand and manage their licensing dependencies and security vulnerabilities.
Our team is human. We recognize that even the best people make mistakes, and we deliberately foster a culture of psychological safety. We act in good faith, and we trust that our teammates act in good faith. We are open, transparent, and honest about all things. Internally, we talk openly about our financials, the state of our business, and our business and engineering decisions. We collaborate closely on hard engineering tasks. When we make mistakes or miss estimates, we own up to our actions and work together to become better engineers and teammates. We improve our team rather than blaming our team members.
Our team is scrappy. We don't let perfect be the enemy of done. We focus on iterating with customer feedback rather than getting everything right the first time. We prefer prototypes over speculation. We experiment with engineering and product strategies to help us build the best possible product. We experiment with our culture and processes to help us move as quickly and efficiently as we can.
Our team is deliberate. We use data and metrics to focus our engineering efforts on the areas of greatest impact. We make well thought-out trade-offs between delivery time, technical debt, and risk. We think hard about when to be customer-driven and when to follow our roadmap. We optimize for engineering impact on revenue. We build our engineering culture intentionally to help us meet these goals.
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