Hearsay Systems

251 - 500 Employees
101 - 250 Engineers
$50M - $100M Funding
Series C

Hearsay Systems is the leading enterprise cloud company offering sophisticated client engagement products to companies within the financial services vertical. Our tools are currently used by over 150,000 agents and advisors, providing them with automated workflows and advanced AI that allow them to more easily develop and foster personalized relationships with their existing clients and prospects at scale. We partner with Chief Distribution and Marketing Officers at the world’s leading financial services companies (including Morgan Stanley, Goldman Sachs, Wells Fargo, JP Morgan Chase, Prudential, New York Life and Allstate) to enable them to get a real-time pulse of field conversations and to trigger more effective targeted advisor-client outreach with AI-optimized calls, text messages, email follow-ups, and social media interactions.

Hearsay Systems photo 1 Hearsay Systems photo 2 Hearsay Systems photo 3

Why join us?
  • We are a financially healthy company who has achieved profitability and hasn't needed to raise additional funding since Sequoia invested in us back in 2013.

  • We are growing at a rapid rate, but are still small enough were there is great opportunity for personal growth and development. And the ability to make a strong and visible impact to the organization.

  • Fantastic company culture with a lot of perks. We offer a fun environment where you'll be working alongside great and talented colleagues.


Engineering at Hearsay Systems
Engineering team and processes

Our primary team structure is around full-stack vertically integrated teams that are responsible for product areas end-to-end. We do have a dedicated mobile engineering team and an emerging web/front-end engineering team but there are opportunities to build in React, iOS/Swift, and Android/Kotlin in a number of places. We also encourage peer-driven technical improvements, so folks across teams get together periodically (usually every week or two) to share discoveries and help drive things forward.

Teams largely run some form of Scrum with two-weeks sprints bracketed by sprint planning and retrospectives in collaboration with our product management team. From a technical standpoint, we encourage small, discrete changes via GitHub pull requests that are merged and deployed multiple times a day after going through CI. Most features get progressively built out and shipped to production behind feature flags so that technical progress can at least somewhat decoupled from marketing or customer success.

Technical Challenges

Hearsay is a deep enterprise company (so we have lots of large, stable customers) that runs like a consumer-facing service with continuous deployment, a large emphasis on automation, and an increasing commitment to user-focused research and design. Being able to operate this way while still fulfilling the basic tenants of enterprise SaaS (security models, addressing change management, customer support, etc) can require a lot of deep thought even for features that are a solved problem in consumer companies.

Some specific challenges that are coming up: *We're seeing an increasing demand for real-time reporting and for supporting integrations with enterprise systems at a really high scale. But in an enterprise world using some of the usual techniques that involve eventual consistency, etc. can be really problematic. We need to solve this problem in specifically a few places and then generalize it to be an easy-to-use tool in our toolbox. *As we become more of an API-first organization, we need better tools and services to manage API contracts between our back-end services, our web front-end and our mobile clients as well as for our public API. *As we become a global company, we're spinning up instances of our application so we can keep data within geopolitical boundaries (e.g. EU.) But we still want to be able to have a global view of service operations and manage deployment globally. *We are moving to a model where our web UX is built out of a library of standard, well-defined components. We need to keep building new ones, increase their test coverage and discoverability, and make it easier for our design team to stay in sync with the component library so we're working out of the same book.

Tech stack
Redis (data structure server)
Memcache (memory caching system)
RabbitMQ (message-oriented middleware)
React/ Redux
JQuery
Underscore
hadoop
Airflow
Spark
EMR
S3
SQS
Javascript
MySQL
Django
Python (V3)
Bootstrap
AWS
Micro services

Working at Hearsay Systems
Generous Vacation

We offer unlimited vacation.

Free Food

We bring in a catered lunch every day and allow employees to order a free dinner (up to $15) every day through Waiter.com. We also have a generous supply of snacks available throughout the day.

Beautiful Office
Gym/Fitness

We have free weekly yoga and exercise classes on-site. We also have Hearsay teams in a number of sports leagues.

Pet Friendly

Officially no, but you'd never know it based on the number of dogs running around that have become valued members of the Hearsay family.

Maternal/Paternal Leave
Health Insurance
Team Activities
Flexible Hours

So long as you get your job done and meet deadlines, we aren't sticklers about when.

Work from Home

We generally want to see people's smiling faces in the office, but understand that there will be days that you will need to WFH.

Relocation

We offer a relocation bonus to help off-set the costs of moving.

Transportation

We subsidize some of your commuting expenses and allow you to deduct the rest from your paycheck pre-tax.


External Links

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