Senior Support Engineer

San Francisco, CA, United States




Role Location

  • San Francisco, CA, United States


501+ people


50 Beale St Ste 600
San Francisco, CA, 94105, US

Tech Stack

  • Amazon EC2
  • Amazon S3
  • Heroku
  • Ruby
  • Ruby on Rails
  • Python
  • Objective C
  • PostgreSQL
  • Memcached
  • Redis
  • Numpy
  • React
  • Cassandra
  • R
  • Redshift
  • Rails
  • Elasticsearch
  • Rabbitmq

Role Description

Instacart is building the best way for people anywhere in the world to shop for groceries. Since Instacart started in 2012, we’ve launched same-day delivery in 200 US markets. We are laser focused on delivering groceries from your favorite stores right to your door. We now cover over 60% of US households and aim to have 80% coverage by the end 2018—that's 90 million households! From a technology point of view, the platform is complex, rapidly scaling and processing millions of transactions in real-time all of the time. Our technology coupled with operational expertise enables Instacart to deliver fresh groceries in as little as an hour. This is a difficult problem to master and we are making it happen. Every day, we solve incredibly hard problems to create an experience for our customers that is absolutely magical.

About the Support Engineer role: Support engineers are responsible for helping Instacart's retailer partners successfully integrate with our PoweredByInstacart web and mobile apps, single sign-on, loyalty and fulfillment APIs. You'll support our largest retailers through the entire lifecycle of their integrations as they build experiences for their customers. You'll create technical documentation, code samples, and other content for our developer portal. You'll communicate with external developers through email and Slack to solve issues and guide their product development. You'll also collaborate with internal teams to fix bugs and improve our products.

Responsibilities: You will be part of a small team, with a large amount of ownership and responsibility for managing things directly. You will work closely with product managers, other teams, and both internal and external stakeholders, owning a large part of the process from problem understanding to shipping the solution. You will become a technical expert on the PoweredByInstacart platform and our retailer APIs. You will be the primary engineering point of contact for our largest retailers' technical teams. You will work with our internal engineering team to develop tools, processes, and documentation to scale our partnerships.

Requirements: Bachelor’s degree in Computer Science, computer engineering, electrical engineering or equivalent work experience. A strong sense of ownership. Self-motivation and an enjoyment for a startup environment. Previous experience as a software engineer or experience building web, iOS or Android apps. Strong verbal and written communication skills on technical topics. Ability to creatively problem solve with engineering team and stakeholders.

Desirable: Previous experience in a partner facing role or building APIs for external developers Strong knowledge of SQL Strong analytical and debugging skills Still writes some code

About Instacart

Instacart is a same-day grocery delivery company delivering groceries and home essentials from a variety of local stores.

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