Intercom

San Francisco
501+ Employees
101 - 250 Engineers
$100M+ Funding
Late Stage

The way businesses talk to people online today is broken. Intercom is fixing it.

Intercom is the first to bring messaging products for sales, marketing & customer service to one platform, helping businesses avoid the stiff, spammy status quo and have real conversations that build real connections. Designed to feel like the messaging apps you use every day, Intercom lets you talk to consumers almost anywhere: inside your app, on your website, across social media and via email.

Today more than 30,000 businesses use our product to connect with a billion people worldwide. We have over 600 employees between our San Francisco headquarters, Chicago and Sydney support offices, and Dublin and London R&D office. In March of 2018 we closed our Series D and raised $125M bringing our valuation to $1.275B. Mary Meeker from Kleiner Perkins led that round and joined our board as an observer. To date, Intercom has raised $241M in funding.

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Active Roles
Why join us?
  • We're growing really fast — Today more than 30,000 businesses use our product to connect with a billion people worldwide. We have over 600 employees between our San Francisco headquarters, Chicago and Sydney support offices, and Dublin and London R&D office

    In March of 2018 we closed our Series D and raised $125M bringing our valuation to $1.275B. Mary Meeker from Kleiner Perkins led that round and joined our board as an observer. To date, Intercom has raised $241M in funding.

  • We've built a great product — Intercom is the first to bring messaging products for sales, marketing and customer service to one platform, helping businesses avoid the stiff, spammy status quo and have real conversations that build real connections. Designed to feel like the messaging apps you use every day, Intercom lets you talk to consumers almost anywhere: inside your app, on your website, across social media and via email.

  • Let's build something special together — We believe you'll love coming to work, because you'll work with amazing people and be proud of the work you do.


Engineering at Intercom
Engineering team and processes

Check out https://intercom.engineering to learn about our engineering principles, writings, and culture.

Technical Challenges

As a Senior Product Engineer you will:

  • Contribute to our technical architecture as we grow. We scale to service requests from not only our customers, but their customers as well - and there are billions of them.

  • Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight. Projects are kept short and tightly scoped. Teams build a weekly cadence of releases

  • Ship a change to production on your first day and a significant public release in your first week. That “day one” change is automatically deployed to production along with over 100 other deployments (on average) each weekday

  • Be proud of what you work on, obsess about the quality of the work you produce. Join us to do the best work of your career.

  • Have regular opportunity and support for career growth. We are constantly growing and forming new teams. For those who are motivated to lead, we prefer internal promotions for Engineering Lead and Engineering Director roles. We encourage and reward public speaking, blogging, open source contributions and community participation. We run events to share how we think and how we go about building great product.

Tech stack
Ruby on Rails
Ember.js
React
MySQL
Elastic Search
Redis
AWS
DynamoDB
Redux

Working at Intercom

Our culture is open and friendly and inclusive - and this is something we are proud of. 🙌

We are optimistic, passionate and positive. We like people who can stay focused and work hard and who are confident, yet kind and humble. We like to experiment, sometimes inventing things for the first time, but we stay pragmatic, starting small and simple in everything we do. We love people who genuinely want to learn and grow and take bets on high potential engineers on rapid trajectories. We’re opinionated by default, for example we run LESS software and ship continuously. We’re technically conservative and like to keep it simple, but where it means building better products we’ll double down on new technology like machine learning in a pragmatic way.

Generous Vacation

We offer a genuinely open vacation policy. - On average, folks take around 20+ days of paid time off every year - not including before the 10 corporate days we observe.

Free Food

We provide a catered lunch and breakfast every weekday - plus a fully stocked kitchen.

Travel

We have R&D offices in Dublin and London. Engineers in SF have the option to tour with one of our European offices for at least 1-2 weeks every year. We encourage cross-office travel to build relationships and share context.

Transportation

We'll subsidize your public transit and/or parking up to $100 a month.

Work from Home

While we recommend coming into the office, we have a policy that allows employees in good standing to work from home one day every week.

Maternal/Paternal Leave
Beautiful Office
Relocation
Health Insurance
Team Activities

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