Kustomer

51 - 100 Employees
11 - 25 Engineers
$50M - $100M Funding
Series C

Our platform is fundamentally transforming how companies work with their customers. You will work with a great, experienced team and build a product used by companies around the world.

About The Product

Kustomer is the platform for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer to drive informed actions. Used by Slice, Glossier, Outdoor Voices, and more, Kustomer provides businesses with a full view of every customer's lifetime. Kustomer unifies all relevant data, customer history, apps, and systems. Kustomer was founded in 2015 with headquarters in New York City.

About The Team

Kustomer's founders, Brad Birnbaum and Jeremy Suriel are successful entrepreneurs with multiple past successful exits. They have been in the customer service space for more than 15 years including founding eShare (sold to Melita 1999), eAssist (sold to Talisma 2004), Goowy (sold to AOL 2008), and Assistly (sold to Salesforce.com 2011). They are joined by Alex Bard on the Board of Directors and Gary Benitt as an Advisor who were both co-founders at Assistly and currently serve as the CEO of Campaign Monitor and General Partner at Social Leverage respectively.


Why join us?
  • Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel.

  • Funded by Battery Ventures, Redpoint Ventures, Canaan Partners, BoldStart, Social Leverage


Engineering at Kustomer
Projects you might work on
  • K-1 Team: One of the coolest and most beneficial teams we have. Dedicated to new feature requests from customers, internal facing tools and consumer facing tools. We have 1 back end 1 front end engineer who are working on this at all times. The best part is that everyone gets a chance to do it since we have a rotation.

  • Trust Team (scalability/reliability): currently working on continuing to scale our chat infrastructure to handle our customer-facing(as opposed to agent-facing) traffic. At times this is millions of requests a minute and billions a week.

Tech stack
React
Node.js
AWS
MongoDB
Docker
Elastic Search

Working at Kustomer

We are a team of motivated individuals, passionate about innovative technology and product design. We work in an exciting, fast paced environment. We have strong opinions, loosely held and love to learn.

Generous Vacation
Free Food
Beautiful Office
Health Insurance
Team Activities
Maternal/Paternal Leave
Pet Friendly

External Links

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