- Silicon Valley, CA, United States
At Liftoff, we’re solving one of the core problems faced by every mobile app: growth. To do so, we build Machine Learning and Big Data-driven technology that can accurately predict which apps a user will like, and connect them in a compelling way. Established on a culture of “engineering excellence” through state-of-the-art tools, risk-driven testing, explainable systems, and code review, our systems operate at a scale unseen outside of the largest Internet companies -- processing over a million requests per second and interacting with over a billion users. Our technology is creative, nimble, and we have strong product-market fit; as a result, we've already reached profitability and are seeing tremendous growth.
Liftoff's continued success depends on strong customer teams that are laser focused on meeting the needs of our customers. Solutions Engineers play a key role by designing and implementing end-to-end technical solutions to meet those needs.
As a Solutions Engineer at Liftoff, you will:
Develop and maintain a deep technical understanding of Liftoff's products. Onboard customers to ensure their optimal setup for success. Proactively track and resolve customer reported issues, working alongside other teams across Liftoff. Put automated solutions in place to prevent those issues from recurring. Work closely with internal and external partners across the ecosystem to provide a consistent set of experiences to our mutual customers. Have end-to-end ownership of projects, and drive innovation by refining products and tools based directly on customer feedback.
Desired qualities and experiences:
We are an equal opportunity employer and value diversity at our company. Come join our team and help us shape the future of mobile growth!
At Liftoff, we’re solving one of the core problems faced by every mobile app: growth. To do so, we build Machine Learning models and infrastructure that can accurately predict which apps a user will like and how to connect them in a compelling way. We work with small startups getting off the ground right up to large companies like Amazon, Airbnb and Nike. Our systems operate at a scale unseen outside of the largest Internet companies — processing over 2M requests per second and interacting with over a billion users. Our technology is creative and we have strong product-market fit; as a result, we've already reached profitability and are growing exponentially.
We have a supportive, inclusive, and data-driven culture where we advocate for and celebrate values such as transparency, humility, courage to change, and proactivity.
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