We're a platform that helps companies better train, coach, and analyze their customer service teams so that every company can have great customer experiences
We're a close knit and rapidly growing team really focused on culture
We've profitably grown rapidly and work with some of the best brands
We're well funded and in it for the long haul. We want to build a public company that showcases our values and is a place people are proud to work at and are happy to use in their job.
We are currently three small teams of engineers, 11 people total, so we're still growing and evolving our processes. Over the next year we'll grow and change our structure so the specifics aren't the most important, but what does matter is that we really value collaboration and close relationships. We try to have small teams and very high transparency and lots of communication, not just with each other, but with the whole business.
There are a wide variety of technical and non technical challenges that go into rapidly scaling a Saas system. Some of the ones we see frequently are scaling a high variability (bursty and many types of data) data pipeline, finding the right balance in our UI between complexity and configurability, and building fast and easy to use analytics systems.
Building new high volume data pipelines that combine multiple streams of data from CRMs and data generated in our platform
Applying statistical analysis and machine learning techniques to our datasets to build new features for customers
Expanding our product onto new platforms
We take culture very seriously, and believe the people you spend your time with and how you build those relationships and behaviors are essential to not just business level things like performance and retention, but also overall life happiness and satisfaction.
As a result, we're focused on building a high trust, high autonomy workplace where people enjoy working together and are empowered to do their best work.
We have core values, behaviors, and benefits that help us build towards this which I'd be excited to talk about.
Interested in this company?
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