Nana is a vertically integrated student-to-operator vocational school focused on appliance repair, a drastically under-supplied industry. Our Academy program teaches the basics of the trade to novices, our Mentorship program pairs them with a seasoned expert in the field to learn the ropes, and our Marketplace connects new and experienced technicians alike with immense demand from consumers and OEMs alike. Along the way, our intelligent tools provide expert insight to help the got job done better, faster.
Why join us?
Our Leadership and Engineering teams consist of tech industry veterans - early employees at Yelp, Uber, Alto and others. Our Operations team consists of appliance experts - 15+ year veterans of Sears and other industry mainstays. On the strength of our growth and other successes to date, and of the team we've put in place, we've just closed a colossal $20m Series A.
Year over year we've increased our job volume by 68% and our revenue by 76%, and plan to put our new funding to work to increase these even more dramatically in the coming year.
Engineering at Nana
Our engineering team is divided into a few pods, with responsibility over functional areas. We plan goals and sketch out key product initiatives on a quarterly basis, and while much of that is PM-driven, engineers can be as involved as they want in the process. We also have more internal-facing and technical areas that are entirely engineer-driven. Tactically we operate on a two-week sprint cadence, starting with a planning meeting (by pod) and ending with a retrospective (whole team), with a separate demo lunch to which we invite other parts of the company. We do a morning standup to get face time with our hybrid team, and we follow other agile practices more and less closely. We code review everything and push often, in a CI/CD pipeline. We have an optional-use office in Oakland with a great view.
We are largely in the business of helping technicians achieve good performance on complicated repair jobs, so a core technical challenge of ours is surfacing suggestions derived from past job data (and the input of master technicians on staff). We have logistical challenges in managing the flow of parts and appointments. And part of our value proposition is providing an abstraction layer to the byzantine requirements of the demand-holders in our marketplace, so apart from a Plaid-like integration layer to their systems, from a UX and design perspective a challenge for us is making those requirements intuitive to the technicians on our platform.
You would work on a system for achieving different global and local optimizations in our dispatch engine, helping technicians maximize earnings, minimize driving time and job duration, and achieve first-time completions; while also achieving maximum global fulfillment according to customers' preferred appointment time slots.
You would help design and deploy a next-generation backend server with a GraphQL API layer, to overhaul our data model and provide increased reliability and scalability in our codebase as we significantly increase traffic in the marketplace.
You would work on a predictive system for determining which parts are needed for a given job, based on our own records and additional data from our demand partners, allowing us to increasingly achieve the industry holy grail: a high rate of first-visit completions, where the parts have been shipped to the customer's house before a technician ever goes on site.
Working at Nana
We care deeply about the technicians in our network and the skills and economic opportunities we are exposing them to. We value reliability in our systems - they are customer-facing and our customers earn their living off of them - but as engineers we deeply value agility and minimal process. We are an
assume fault, don't place blame team that looks our mistakes in their face but only with an eye towards avoiding similar ones in the future.
We are a hybrid team consisting of folks in the SF Bay Area, across the US and in Central/South America - we don't care where people live (as long as their work day overlaps significantly with Pacific time), we just want to work with smart, motivated engineers who come from all walks of life, and are actively recruiting to increase the diversity of our team.
Our company sits at an intersection of the blue collar appliance repair industry and the white collar software engineering discipline, and that infuses our culture with a diversity of backgrounds and perspectives that enables us all to learn from and about each other. Our core mission is introducing new skills and upwards economic opportunity to underrepresented populations and we welcome all comers who want to contribute to this vision.
As part of our commitment to an inclusive workplace, we are happy to offer prospective engineers the chance to connect with our engineering employees who come from underrepresented backgrounds. It’s a way to get a better sense of our team and what it might be like to work with us.
If you’re interested in connecting with our team, be sure to bring this up during one of our introductory calls!
We have an unlimited PTO policy with a published (and oft-reiterated) expectation of a 2-week annual minimum
We have an 11th floor office in the old Tribune building in Oakland, sitting directly above the 12th St/Oakland BART station.
We have a team standup at 10am, and apart from that, while we expect availability for scheduled meetings, we care more about work getting done than the specific hours at which it does.
We provide full medical coverage via TriNet for employees and have an extensive set of optional coverage items.
We offer a matching 401(k) plan for up to 4% of compensation
Work from Home
We are a fully hybrid team and have a 100% flexible office use policy.
Prioritizes diversity in hiring
Serves underrepresented populations
Interested in this company?
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