National Information Solutions Cooperative (NISC) is an information technology company that develops and supports software and hardware solutions for our Member-Owners who are primarily utility cooperatives and telecommunications companies across the nation. NISC is an industry leader providing advanced, integrated IT solutions for consumer and subscriber billing, accounting, engineering & operations, as well as many other leading-edge IT solutions.
At NISC, our focus is service excellence and innovative information technology solutions that enable our Member-Owners to excel in customer service, maximize diversification opportunities, and compete effectively in the changing utility and telecommunications industries.
Today, more than 20 million consumers in all 50 states, American Samoa, Palau, and Canada receive utility or telecommunications services from companies utilizing our advanced information technology systems. As a cooperative, NISC is owned by the users of our systems, our Member-Owners, providing an unparalleled working relationship and inside understanding on industry operations, changes and requirements. Our full complement of software and hardware solutions are highlighted by innovations such as:
Internet bill payment and presentation Graphical and mobile mapping systems Activity costing systems Energy deregulated billing Telecommunications switch provisioning and many others
NISC and its subsidiaries employ approximately 1,400 individuals in six cities (Lake Saint Louis, Mo., Cedar Rapids, Iowa, Mandan, N.D., Shawano, Wis. and Blacksburg, Va.. Our staff represents a blend of seasoned professionals with in-depth knowledge of the telecommunications, energy and other utility industries along with talented technical engineers skilled in the most effective software development and delivery techniques. We are dedicated to providing quality service to our Members/Customers through unlimited phone support, online user documentation and knowledge bases, hands-on learning opportunities and site visits.
Working at NISC
At NISC, we believe in striving for excellence with a passion and determination that is founded on our shared values. These values will inspire us, guide us, and determine the manner in which we will conduct ourselves in carrying out the business of our organization.
Integrity We hold ourselves to the highest professional, moral, and ethical standards. We are committed to doing the right thing, always.
Relationships We believe people are the heart of our organization. We are committed to building, nurturing, and preserving lasting relationships with our member-owners, customers, partners, our families and friends, and one another. We are passionate about the service we provide and demonstrate that by being responsive to the needs of our customers and constantly striving to exceed their expectations. We believe in engaging in honest communication, showing respect for others, and treating all people with the dignity they deserve. Because we understand the importance of all our relationships, we support a healthy balance between work and family.
Innovation We promote the spirit of creativity and champion new ideas. We believe a passion for quality and the desire to constantly improve what we do is critical to our success. We challenge each other to continually strive for excellence and define new ways to build our future.
Teamwork We exemplify the cooperative spirit by working together with respect for one another’s ideas and contributions. We believe in using our individual and collective knowledge and skills to improve our organization and agree to show support of all decisions once they are made. We know the combination of our talents allows us to accomplish great things because there is greater potential for success when we share our diverse experiences.
Empowerment We believe individuals have the power to make a difference. We agree to be accountable and responsible in the decisions we make, use good judgment, and take pride and ownership in our work.
Personal Development We believe the free exchange of knowledge and information is absolutely necessary to the success of each individual and the organization. We agree to work every day to learn new things and are committed to sharing our ideas with one another. We support education and learning and are dedicated to providing opportunities for every individual to grow in their abilities.
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