We make doing business as easy as texting, helping great neighborhood businesses grow. Our early SMB customers love the product. We’re putting AI trends to practical use. The opportunity is large and exciting. Come join a well-funded, small team of experienced devs, product folks, and serial entrepreneurs. We’re hiring teammates eager to build a great product and a phenomenal company in Oakland, CA.
We are an experienced team of entrepreneurs whose previous company was acquired for a quarter of a billion dollars. We did it by creating an awesome place to work that attracted the best people with 98% employee retention—check out: https://firstround.com/review/this-company-retains-95-percent-of-its-employees-heres-its-secret/ We focused on “culture” before it was trendy because you should love the people that you spend most of your day with.
We are attacking a huge market. Hate waiting on hold when you call a business? Us too. Hate missing businesses when you call after hours? So do they. What if you could text them and get instant answers and buy things? The talking heads call it “conversational commerce.” We call it “a much experience better.”
Partners and Customers love our v1: we’ve already partnered with a huge phone company to resell our product to their business customers. More partnerships are coming. And our customers love our product. Why? Because everyone at the company meets with them once in a while to learn from them. The business users are our boss.
Proudly based in Old Oakland: great restaurants, farmer’s market every Friday, a few blocks from 12th St BART. We love Oakland: a bunch of the local shops here were our first customers and really helped us out. And now we order lunch from them with a sandwich emoji (using our software).
We’re a small team, but growing fast. As such, each of us work full-stack. For us that means deep ownership from design, implementation, rollout and iteration. We practice Continuous Delivery, and leverage Feature Flags to roll out gradually. Engineers partner with experts in product, visual design and UX to solve a real customer’s pain point.
We sell our product today as a co-branded offering in partnership with major Telecoms. This distribution strategy gives us large scale - hundreds to thousands of requests per second - and strong reliability concerns - 99.95% uptime minimum.
Our offering is deeply connected with state of the art Natural Language Processing challenges as we are delivering communication tools to help business’ better connect and engage with their customers.
Automatic Assignment & Routing based on message content.
Our product needs to analyze the inbound request, and if it’s not something we have a learned response for, identify the optimal person or department to answer the request and automatically assign & notify the employee at the store to respond.
Imagine texting a hardware store about a project you are trying to complete at home. You might have a question about paint colors, or pipe sizing to repair a leak. Another example would be the local restaurant inquiring about a reservation or catering.
East Bay proud, a phalanx of unentitled, family-focused individuals fueled by our underdog grit. Infectiously positive, obsessed with improving our customer's businesses.
The whole company walks to Cookiebar Creamery to get you a banana split on your birthday.
Interested in this company?
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