Postmates is transforming the way goods move around cities by enabling anyone to have anything delivered on-demand. Our revolutionary Urban Logistics platform connects customers with local couriers who can deliver anything from any store or restaurant in minutes.
We are in a hyper-growth stage. For example in 2016 we did 700k deliveries a month and in 2019 we do 5 Million deliveries a month.
We value and foster a collaborative environment where product, design, and engineering work together every day to build and design new features for our customers.
We’re here to build the future, not just to maintain the status quo. For our people, Postmates is a way of life and a part of pop culture. Help us transform the way food and merchandise is moved around cities.
Most of our engineering teams are roughly 8-10 engineers working on feature based projects. Each team consists of frontend, backend, ios and android engineers with 1 engineer manager and a product manager.
Fleet Team: Responsible for the end-to-end experience for couriers (think internal app for couriers) which include: *Signup *Payroll *On-boarding *Dashboards *Earnings *Completing jobs (e.g. the fleet apps) - Fleet-facing communications - push notifications and emails *Best routes to maximize their time - on average they make 2 deliveries per hour. We want them to be more efficient so they can make more money
Fulfillment Team: Focuses on the backend systems that go into the order process and on all systems that are involved in fulfilling an incoming request; including:
*Dispatch: makes assignments of jobs as efficient as possible *Blitzing: increased price because lack of couriers *Auto-assign: send specific jobs to couriers *Throttling: limiting orders on items that are no longer there or items that are going out stock *Turbo: reassigning couriers, dispatching at a particular time - make it run by the software *Batching: ie. pick up 3 things from the same merchant then deliver to all 3 customers instead of running back and forth *Operations: customer support (godmode, zendesk), PEX (rate limits, API)
Fleet Team Challenge: real world problems (no service/dead battery, etc.). Also, dealing with the complicated nature of the delivery. The Fleet team needs to make everything as clear and simple as possible for the couriers.
Fulfillment Team Challenge: Vehicle type dispatch - We need to estimate load size for an order. i.e. 100 pens sound like a lot but small space area…a walker can complete it vs 3 golf bags…walkers can’t take it, cars can.
We have a flat hierarchy, very few meetings and are supportive of everyone's growth.
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