Remix

Collaboration - Default to collaboration. We believe the best work happens when more than one person contributes. We do our work in the open and make it easy for others to provide feedback. Our natural inclination is to pull in team members from across the company and get it done together. The diversity of our backgrounds means we can see perspectives that a single person couldn’t.

Humility - Stay humble. We know what we’ve accomplished is just a fraction of what’s left to do. We’re not afraid to admit when we make mistakes because we know it’s the first step to learning from them. We’re willing to ask for help from others and realize there’s always someone we can learn from.

Empathy - Empathy for customers. We consider ourselves part of the larger community we serve. We always try to understand their perspective and what matters to them. If we're debating a decision, we choose the side that respects customers the most.

Feedback - Direct, honest feedback. We give honest feedback directly to each other. At first, this can be a little uncomfortable, but it's the fastest way to learn and grow. We try to give this feedback quickly and without judgment — it's done strictly in the service of self-improvement.