Retain.ai

San Francisco
11 - 25 Employees
11 - 25 Engineers
$2M - $5M Funding
Pre-Series A

Retain.ai makes sense of unstructured data from dozens of systems to help companies understand how they spend time with customers. We realized that most teams don’t have a great set of tools to understand how their time and attention is divided across the systems they use and the customers they work with, so we're building Retain to give companies real-time insight into their work and activities.

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Active Roles
Why join us?
  • Build high throughput systems and responsive UIs, ship to production in your first week, and spend <8% of your time in meetings.

  • Unlimited growth opportunity and great early equity in a product-driven, seed-stage startup with market traction - we are signing over a customer a week.

  • We were oversubscribed on our seed round in five days from top VC firms. Founding team was founding technical + executive team at a previous $320M acquisition.

  • We give companies unprecedented insight into how they interact with customers, going after a $74B+ market.


Engineering at Retain.ai
Engineering team and processes

We're a small team and everyone has broad responsibilities. We hate process for the sake of process. We set high level quarterly goals (team-wide process) and take a loosely agile approach with week-long goals sprints and weekly demos. We put product updates in front of customers every 1-2 days.

Technical Challenges

You’ll be building out a central nervous system for our customers by connecting to and translating from heterogeneous data sources; developing high-scale systems that classify and give meaning to our customers’ activities; and building interfaces to give our customers a “spidey sense” of trends in their business before problems become emergencies.

Projects you might work on
  • We offer our customers the option to grant us limited access to their email communication. How do we help them understand how much effort they put into supporting their existing customers? How should we attribute internal communication to their client? How can we do this in real-time?

  • You might work on a UI to let our clients understand which of their customers take up the most time from the engineering or support team.

Tech stack
Ruby on Rails
AWS
React
PostgreSQL
AWS Lambda
DynamoDB
Node.js
Python

Working at Retain.ai

We ship incessantly; we value short feedback cycles and customer feedback, so we release early and often.

We believe that almost anything can be improved. We like to work with people who question why things are the way they are and strive to make them, and themselves, better.

We believe in constant growth through fewer rules, more responsibility, and frequent feedback and mentorship.

Above all, we want work to be enjoyable. We don't hire brilliant jerks - our goal is to build a community of thoughtful team players who are enthusiastic about learning on the fly, sharing their expertise, and getting things done.

Generous Vacation

We have an unlimited PTO policy so you can go to 🏞, 🏖, 🏝 or 🏂 without maintaining a spreadsheet.

Health Insurance

Fully covered medical and dental from a premium provider

Maternal/Paternal Leave

We support you taking the time you need to properly welcome your newest family members 🐣

Company Retreats

Sometimes it's nice to leave the city, so we do it at least once a year. Where we go next could be up to you!

Team Activities

We hold at least one team outing a month. We love learning about the things that our teammates enjoy. Past events include: Warriors games, rock climbing, escape rooms, and Karaoke.

Relocation

We get it, 🚛moving is a pain. We'll do our best to help move you to the area.

Free Food

We like variety: we cater some meals, and other times we prefer to go outside and experience the ☀️ (or sometimes 🌫).

Pet Friendly

Retain ❤️ [🐶, 🐈, 🐴]


External Links

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