upsolve.org

Radical honesty. We’re ridiculously honest with each other about how we’re personally feeling in our professional, social, and personal life. We’re also honest about how what other people do makes us feel. All company-wide metrics and finances are public.

Ruthless prioritization. We always push each other to work on the most important thing that they could be working on at any given time. 99% of the time, this is directly tied to: helping more people file and generating more revenue so that we can help more people file.

Have fun. When people are happy and having fun, they do their best work. We all do what we can to make sure we’re doing our best work.

10x ambition. We always ask ourselves how can we be 10x more ambitious in the next week, the next month, the next year, and the next 10 years. Whatever we choose to do, we need to be 10x better than the status quo.

Bare-knuckle brawlers. We’re always the underdog who is resourceful and does what it takes to succeed. To fight without gloves, you need to seek discomfort. You fight till the end.

Optimistic skydivers. If we’re on a plane and our teammate hands us a backpack, we trust that there’s a parachute inside. We’re extremely optimistic about the future.

Product Principles

Move fast, learn fast, and do no harm. We must push ourselves to launch as much as possible as fast as possible, learn from it, and make our user’s lives easier not harder.

Coffee mug love. One of Upsolve’s first users bought Rohan and Jonathan a mug with our initials on it. We always seek to inspire that level of love in our service. We seek to “earn” as many coffee mugs as possible.

A user’s best friend. A best friend will help you stay on the right track. They’ll be there for you in your darkest hour no matter what. We advocate for our users.