Customer Success Engineer

Remote • $100k - $130k

Voyage


Role Location

  • Remote

Compensation

$100k - $130k

Employees

11 - 25 people

Address

520 Broadway
Santa Monica, CA, 90401, US

Tech Stack

  • PostgreSQL
  • Redis
  • Elasticsearch
  • AWS Lambda
  • SQS
  • Job Queues
  • Docker
  • C#
  • Python
  • Bash
  • PowerShell
  • JavaScript
  • TypeScript
  • Azure DevOps
  • AWS

Role Description

Summary:

The Customer Success Engineer will have the opportunity to engage directly with our customer services team, clients and prospective clients in order to craft solutions, customize and troubleshoot. CSEs are responsible for full implementation lifecycle including, but not limited to: sales, setup and testing, data analysis and configuration. A successful CSE may come to us with a variety of backgrounds but should have strong communication and technical skills as well as the ability to work with complicated software and distill complex topics in a succinct manner.

Qualifications:

The ideal candidate will demonstrate the ability to think, adapt and react quickly, possess the ability to thrive in a collaborative atmosphere and have a client-facing, technology-based career/educational history combined with strong business acumen.

Knowledge of JavaScript and Structured Query Language (SQL) is required Bachelor’s degree required (Computer Science preferred) 2-3 years of experience in a technical field or role, preferably working with complicated end-user software solutions Strong written and verbal skills are required, due to interaction and collaboration with team members as well as clients on a daily basis Proven ability to learn new concepts and technologies and to apply technical knowledge in combination with creative thinking Self-motivated and a self-starter Comfortable with task switching Commitment to reviewing your own code as well as a teammate’s code Experience with publishing systems or website development is a plus

About Voyage

We want to offer a world class SMS marketing app that empowers best-in-class eCommerce brands.

We are not afraid of troves of data, the complex or the unknown. We embrace an ambitious roadmap while delivering the highest quality product available in the market.

We believe B2B apps should be design forward and that business users (humans) should expect as delightful a user experience as any other top app on the App Store.

At Voyage, your work will touch the hands of leading eCommerce marketers running $1B+ brands. You will be at the forefront of best-in-class marketing technology ✔️

Company Culture

We're a lean team based all of the world including in the United States, Mexico, India, Bangladesh, and Costa Rica — though majority of our founding team resides in sunny Los Angeles ☀️, home to some of the largest DTC brands in the world. At Voyage, we believe the world is flat (metaphorically) — that geography does not dictate where talent lives.

We embrace 6 core company values:

  1. Honesty + Integrity: We will win by being the most honest and best company.

  2. Client-First Approach: We listen to clients first and foremost and relentlessly deliver. Client needs inform our product roadmap. We are highly responsive to service requests and treat clients with the utmost respect.

  3. Lean + Flexible: Markets and client needs evolve. We embrace this with a flexible, lean mindset that allows us to adapt accordingly. It is acceptable to try things that don’t work, but we always strive to improve and create strong processes.

  4. Creativity + Innovation: Having the best product in the market is how we win. We should be experts in the digital marketing and eCommerce space and constantly ideate creative ways to be different.

  5. Extreme Ownership: We all own everything within this business. One component of the business slacking impacts the broader group. Avoid being the bottleneck.

  6. Respect: We are an at battle company. We always treat other with the utmost respect. We also give each other open feedback with radical transparency. This pushes us to be the best while enjoying the ride.

Interested in this role?
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