Welkin is patient management software which guides your team to better care We configure patient service programs into workflow software, which tells teams when to do what, ensuring patients get care exactly when they need it, for long-term healthy outcomes.
Welkin Health is a digital health company located in the heart of San Francisco. We were founded in 2013 to 1) build software and 2) create a solution which helps solve a social problem. That solution has evolved into patient management software.
Our mission is to empower health organizations to deliver patient-centered care. Healthy patient outcomes require meaningful support. Many life science, med device, and digital health companies now run patient services programs as a value-add to their product, to provide this support. Welkin configures those programs into software, which tells their teams when to do what, ensuring patients get the care they need when they need it, for long-term healthy outcomes.
Early on, we noticed there wasn’t any great software out there to enable health professionals in strengthening their patient relationships, and the software they were using was not intended for use by health care- so it’s slow to build and deploy, and can’t handle the nuances of patient care, or record and report the degree of data, which comes naturally to Welkin. They are a lot more expensive and require multiple vendors, impacting the launch timeline, data capture, and the health company’s bottom line, whereas Welkin centralizes all systems and even serves as your systems integrator.
One of the nice extras which makes our product awesome is that in addition to our software, we include program design and implementation consulting as part of our solution. So whether health organizations want help creating a patient service program, or just need a better tool to improve the one they have, Welkin can configure it into software which ensures their teams engage with patients when it matters most, at a fraction of the cost and time investment than the competition.
The team is currently experimenting with weekly sprints. Historically they had done these with the whole team, but currently, they’re doing monthly long sub groups. These pods will change and are currently configured around milestones.
The focus of the groups is roughly as follows: Custom work for enterprise customers New customer work Misc. (infrastructure, supporting demos, etc.)
Cross-functional collaborators tend to come to the sprints as well (SA, AM, etc.).
Because of the dynamic nature of the healthcare industry and therefore also our customers, we’ve made a platform that is highly configurable. Historically we’ve done a lot of this configuration manually, which was necessary at the beginning of product development. We are now to a point where we want some of these custom configurations to be done by non-technical people at Welkin (AMs, SAs) or externally by our customers.
This is where Workbench comes in. Workbench is a self-serve tool that allows for customers to edit content in their platform. For example, historically if they wanted to edit emails, change alerts, etc., they would have to go through us to get this done. With Workbench they are able to do this themselves. Workbench also allows us to make customized demos much more easily for the sales team to use when pitching our product.
There is still a lot to do to get Workbench to a place where it is saving engineering time. This continues to be a big project for the team that will ultimately have long-term positive payouts.
Workbench is only half the battle. Our customers typically have patient data that is living somewhere that needs to get pushed into our system. We currently do this through custom integrations, but as we’re scaling this will not be realistic as it takes so much time on our end. Public APIs will give them this capability and allow for our customers to push data in and out of our system. This is a huge undertaking for our team and a project that new hires will contribute to.
Working in healthcare/with patient data, we’re in a highly regulated space. We’re bound by HIPAA and one of the consequences of that is that we can only use third party services if they are HIPAA compliant. We’ve built everything on top of AWS and most new AWS products that launch are not HIPAA compliant which means that as a result we’ve had to do most of our own DevOps and infra development.
Additionally when dealing with patient data, security is of utmost importance and is constantly top of mind. This presents interesting data encryption challenges for the team.
Management training/huddle - Across Welkin we are actively working to improve the skills of the management team. We have a twice per month manager’s huddle where we discuss professional development, challenges we’re facing, cross-functional coordination, etc. Additionally several of our current managers are working with SoundingBoard management coaches at a regular cadence.
Engineers at Welkin have a huge opportunity to flex muscles in terms of project ownership that allow them to learn and collaborate with their peers. They won’t be working in isolation. While we don’t have a formal mentorship process/program in place, there is a good balance on the team of senior and more junior candidates and folks are always more than willing to help and support each other.
Breakfast on Monday. Lunches on Tuesday and Thursday.
$100 stiped for wellness monthly.
Dogs are welcome.
$100 stipend monthly for transportation.
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